Full Privacy Policy

BonusCasino Privacy Policy — Full Text

Who Does This Policy Apply To?

This privacy policy applies to anyone who visits bonuscasino.pro, opens an account, or uses any of our services.

1What Data We Collect

BonusCasino collects two types of data — information you provide directly, and information gathered automatically from how you use the platform. Both are used to improve your experience and maintain platform security.

What you provide directly:

  • At registration: full name, email address, mobile number, date of birth, and residential address.
  • For KYC verification: a copy of your National ID or passport, and proof of ownership of your payment method.
  • Payment details: mobile banking number or bank account information (full card numbers are never stored).
  • When you contact support: the content of the conversation and a description of the issue.

Automatically Collected Data:

  • IP address and approximate geographic location (city-level — not precise GPS).
  • Device type, operating system, and browser used.
  • Session duration, pages visited, and click patterns (for analytics purposes).
  • Betting and gaming history — linked to your account.

We use cookies — primarily to maintain login sessions, remember your preferences, and measure platform performance. Advertising cookies are not used. Disabling cookies from your browser settings may cause some features to stop working properly.

2Why We Collect Data — Purpose

BonusCasino uses your data only for defined purposes. Each purpose is clearly outlined below:

  • Service delivery: To manage your account, process deposits and withdrawals, award bonuses, and ensure a smooth gaming experience.
  • Identity Verification (KYC): To verify age and identity in compliance with international financial regulations.
  • Fraud prevention: To detect unusual transactions and multiple account attempts.
  • Customer Support: To respond to your questions and issues and to resolve disputes.
  • Responsible Gaming: To alert you or offer assistance if unusual betting patterns are detected.
  • Legal obligation: To retain specific data as required by licensing authorities and financial regulatory bodies.
  • Platform Improvement: To understand which features are used most and where issues arise — so we can keep improving the service.

Your data is used for marketing or promotional emails only if you have given your consent. You can withdraw that consent at any time from your account settings.

3How Long We Retain Your Data

BonusCasino does not retain any data longer than necessary. The general rules are:

  • Active account data: retained until the account is closed.
  • Transaction history: up to 5 years, as required by financial regulations.
  • KYC documents: deleted after verification is complete and legal retention obligations have been fulfilled.
  • Support conversations: 3 years (for dispute resolution records).
  • Analytics data: anonymised and retained for 1 year.

After an account closure request, deletion of all data beyond legal obligations begins within 30 days.

4When Your Data Is Shared

BonusCasino does not sell your data. However, limited information may be shared in certain specific circumstances:

  • Payment providers: Only the minimum information required to process transactions with bKash, Nagad, or other payment gateways — such as the amount and account number.
  • Game providers: Session data is shared with game engine providers to verify slots or Live Casino results — no personal identity is included.
  • Legal accountability: Providing specific information is legally required when ordered by a court or requested by a licensing authority.
  • Anti-fraud organisations: If suspicious transactions are detected, anonymized information may be shared with international fraud prevention networks.
Important: BonusCasino never sells or rents your personal data to advertising companies, marketing agencies, or data brokers — under any circumstances.

5What We Use to Keep Your Data Safe

BonusCasino's security framework is built across multiple layers. If one layer is compromised, the next continues to provide protection.

  • At the transport layer: All communications are encrypted using TLS 1.3. No data is transmitted over HTTP.
  • Retention: Data stored on our servers is protected with AES-256 encryption. Passwords are stored using bcrypt hashing — BonusCasino staff cannot view your password.
  • Access control: Access to information is role-based — staff can only view what their role requires. Customer support does not have access to your full payment details.
  • Under review: Round-the-clock security monitoring is active. Unusual access patterns trigger immediate alerts.
  • Two-Factor Authentication (2FA): Enabling 2FA on your account means that even if someone knows your password, they still can't log in — a one-time OTP sent to your mobile is required.

To maintain security over slow internet connections in Bangladesh, BonusCasino uses CDN nodes across South Asia — the shorter the data travels, the lower the risk.

6Data Relating to Children and Minors

BonusCasino strictly prohibits registration by anyone under 18. If you believe a minor's data has been collected by mistake, contact support@bonuscasino.pro immediately — the relevant data and account will be deleted without delay.

7Third-party links and services

Any external websites linked from the BonusCasino platform are governed by their own privacy policies. BonusCasino is not responsible for the data practices of those sites. Payment gateways such as bKash have their own privacy policies, which can be found on their respective websites.

8Cookie Policy

BonusCasino uses three types of cookies:

  • Essential Cookies: To maintain login sessions and for security verification. Disabling these cookies will prevent you from using the platform.
  • Functionality cookies: To remember your language preference, game preferences, and UI settings.
  • Analytics cookies: To understand which features are being used and how — data is processed anonymously. BonusCasino does not use advertising or tracking cookies.

Non-essential cookies can be disabled from your browser settings. Disabling essential cookies will prevent login and payments from functioning — so it is best to leave those enabled.

9Our response to a data breach

In the event of a data security breach, BonusCasino will take the following steps:

  • Potentially affected users will be notified by email within 72 hours.
  • The scope of the breach will be assessed and the vulnerability addressed immediately.
  • Affected accounts will be temporarily suspended and users will be guided through a password reset.
  • Relevant authorities will be notified where required.

To date, BonusCasino has not experienced any major data breach. Every minor incident is treated as a learning opportunity to further strengthen our systems.

10Changes to This Policy

BonusCasino may update this Privacy Policy when necessary. Any changes are reflected by updating the date at the top of the page, and significant changes are communicated to registered email addresses. Continued use of the platform after changes are made constitutes acceptance of the updated policy.

For any questions or concerns, write to us directly at support@bonuscasino.pro — privacy-related matters are responded to within 24 hours.